Every Napas Flooring installation carries a written 12-month workmanship warranty on the labor, starting on the date of the final walkthrough. It covers defects caused by how the floor was installed; the flooring material itself is covered separately by its manufacturer.
What’s covered
Problems attributable to the quality of the installation, including:
- Squeaks that develop in floating floors or nail-down hardwood.
- Plank lift, gapping or buckling on properly acclimated, properly installed product.
- Tile lippage beyond the installation standard, and loose or hollow tiles caused by installation.
- Grout cracks not caused by slab or structural movement.
- Transition strips, stair nosings and trim that lift or detach.
- Stair treads or risers separating from the stair structure.
What isn’t covered
- Material defects. Those go to the manufacturer’s warranty. Keep the product name, color and lot number; help is available to document a manufacturer claim.
- Water events and misuse. Leaks, appliance failures, floods, storm surge, unremoved pet urine, dragged furniture and dropped heavy objects are not installation defects.
- Structural movement and acts of nature. Slab settlement cracks, structural subfloor failure, hurricane and lightning damage.
- Conditions outside the product limits. For example, a home left without air conditioning or humidity control for long periods.
How a warranty visit works
Report the issue with photos and the installation date. An inspection is scheduled, the cause is identified and recorded, and workmanship defects are corrected at no charge. If the cause is outside the warranty, you receive the explanation in writing and a separate quote for the repair.
What to keep in your job file
- The signed agreement showing scope and price.
- The product name, color, lot number and the manufacturer’s warranty terms.
- Moisture readings and preparation notes recorded before installation.
- Photos of the finished rooms and the date of the final walkthrough.
- At least one spare box of the installed flooring for future repairs.
Selling the house within 12 months
Ask for the warranty terms in writing at signing if a sale is likely, and pass the job file to the buyer at closing so the remaining workmanship coverage and the manufacturer documentation travel with the floor.